Support
How can we help?
Most answers are in the docs. If yours is not, write to us: we answer by email.
Common questions
A profile does not start
Usually the proxy: a wrong address, or it wants a password. The profile does not open sites directly in that case.
Importing cookies
Which files work, and what to do with the report of skipped entries.
Proxies, and when one fails
How to give a profile a proxy, and what happens when it stops answering.
Forgot the master password
It cannot be recovered. What you can do with the old vault.
Contact
- SupportOne address for everything: the app and your account, payments and refunds, your data, questions about the terms.[email protected]
- SecurityFound a vulnerability? Write to the same address with “Security” in the subject - we reply, and tell you when the fix ships.[email protected]
Never send your master password, your account password or cookie export files. We will not ask for them.